FAQ
Got a question? We've got the answer.
Please find below the most frequently asked questions by our investors. If you have a question that is not on the list, please feel free to contact us
1. What is a trading session?
A trading session corresponds to the period of operation of the trading system that occurs between the pre-open state and closed state. Note that there is usually only one trading session per day.
2. What time can I place trades?
The following table displays the time range for all trading sessions by market. You can place a trade order during any given time range on the relevant working days.
| GMT | |||||
| Country | Market Name | Working Days | Local time | Corresponding UAE Time | GMT |
| USA | NYSE | Monday-Friday | 09:30-16:00 | 17.30-00:00 | 13:30-20:00 |
| USA | NSDQ | Monday-Friday | 09:30-16:00 | 17.30-00:00 | 13:30-20:00 |
| USA | AMEX | Monday-Friday | 09:30-16:00 | 17.30-00:00 | 13:30-20:00 |
| EUROPE | |||||
| Country | Market Name | Working Days | Local time | Corresponding UAE Time | GMT |
| UK | LSE | Monday-Friday | 08:00-17:00 | 11:00-20:00 | 07:00-16:00 |
| MIDDLE EAST | |||||
| Country | Market Name | Working Days | Local time | Corresponding UAE Time | GMT |
| UAE | ADX | Sunday-Thursday | 10:00-14:00 | 10:00-14:00 | 06:00-10:00 |
| AMMAN | ASE | Sunday-Thursday | 09:30-14:00 | 11:30-16:00 | 07:30-12:00 |
| UK | LSE | Sunday-Thursday | 10:00-14:00 | 10:00-14:00 | 06:00-10:00 |
| BAHRAIN | BSE | Sunday-Thursday | 09:30-12:30 | 10:30-13:30 | 06:30-09:30 |
| UAE | DFM | Sunday-Thursday | 10:00-14:00 | 10:00-14:00 | 06:00-10:00 |
| UAE | NASDAQ DUBAI | Sunday-Thursday | 09:30-23:30 | 09:30-23:00 | 05:30-19:30 |
| QATAR | DSM | Sunday-Thursday | 09:30-03:15 | 10:30-14:15 | 06:30-10:15 |
| KUWAIT | KSE | Sunday-Thursday | 09:00-12:30 | 10:00-13:30 | 06:00-09:30 |
| OMAN | MSM | Sunday-Thursday | 10:00-13:00 | 10:00-13:00 | 06:00-09:00 |
| SOUDI ARABIA | TDWL | Saturday-Wednesday | 11:00-15:30 | 12:00-16:30 | 08:00-12:30 |
| AFRICA | |||||
| Country | Market Name | Working Days | Local time | Corresponding UAE Time | GMT |
| MOROCCO | CSE | Monday-Friday | 09:00-15:35 | 13:00-19:35 | 09:00-15:35 |
| EGYPT | EGX | Sunday-Thursday | 09:45-14:30 | 11:45-16:30 | 07:45-12:30 |
| TUNIS | TNTSE | Monday-Friday | 08:30-14:00 | 11:30-17:00 | 07:30-13:00 |
3. Who can use DUTrade?
All customers who have registered themselves with us and have opened an account can benefit from using the functionality of DUTrade. Open an Account now.
4. How do I register for DUTrade?
New customers who would like to register and begin trading online can do so by opening an account online or by visiting any of our offices.
5. What do I need in order to register for Online Trading using DUTrade?
The documents required to open an online trading account are as follows :
- Two (2) forms of picture ID (National ID, Passport, Driver's license etc),
- Proof of Address (Bank statement showing the same name and same address as the account) All funding for DUTrade must come from an account in the name of the customer and all money transfers will only be done to an existing account in the name of the customer.
6. What currencies are used for trading using DUTrade?
The currencies that can be used for trading are as follows:
- Saudi Riyal (SAR)
- UAE Dirham (AED)
- US Dollars (USD)
7. What are the service fees and how are they charged?
Please refer to the fees & charges schedule
8. What do I do if I forget my login password?
Send an email to support@dutrade.com with account information, a valid phone number then one of our call centre operatives will contact you. Note that we might need to ask afew questions to verify your account details.
9. What does the message "your account is locked" mean, and what should I do?
Your username will be locked if you enter the wrong login password three consecutive times. This is a security measure taken to remove the possibility of unauthorized people accessing your account. To unlock your username, send an email to support@dutrade.com with relevant account details, and you will be contacted by one of our representatives. We may need to verify your details to get the account unlocked.
10. How do I deposit funds in my Mubasher account?
Please visit the Ways to fund page for details.
11. Do I need any specialist trading experience?
We offer different products for different levels of investors. You can follow market information provided, and choose different tools to reflect the way in which you want to trade.
12. How much does it cost to trade?
Our model is cost effective and reflects the number of trades you make. Please see here for detailed information.
13. How can I access my account?
DUTrade Web customers can access their accounts from any web based portal. DUTrade PRO customers need to download the package onto a desk top before using.
14. Do you have a help desk?
We strive to make DUTrade Web easy to use. For the times when you need it, help is at hand. Call us on our call centre hotline - through email, fax or through the comments page on this site. You can also chat live to other users through the DUTrade Web portal.
15. Do I need to open up multiple accounts?
No. When you use DUTrade, you do not need to open multiple accounts with different exchanges.
16. How can I ensure my account is secured?
All Customers are required to provide a unique username and a password before they are granted access to their accounts and services.
17. What are the software pre-requisites to use DUTrade Web?
Listed below are the hardware and software requirements you need to have in order to load DUTrade Web on your PC. Please make sure that you have the recommended configuration before you start using the application.
- A Pentium IV or higher PC with 1 GB RAM
- Internet connection from an ISP.
- Internet Explorer 7.0 and above / Mozilla Firefox 3.5 and above / Google Chrome 4.0.203.2 and above (JavaScript should be enabled).
- A minimum screen resolution of 1024 x 768 or higher on all Microsoft operating systems.
- Best viewed with IE v9.0+, Firefox 4.0+ and Chrome 13+ at 1280x800 resolution.